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Why Have People Stopped Buying Reliance JioPhone in India?

Back in January last year, Reliance JioPhone was credited with rebooting the ailing feature phone market in India. More than a year and half later, the unique device is having a hard time, finding takers.

This has been illustrated in the Q2 2019 report by Counterpoint, which shows JioPhone’s market share has dipped from 47 percent (Q2 2018) to 28 percent, one year later.

The demand for feature phones is back to the 2017 (pre-Jiophone) level, and lack of demand for JioPhone is to blame for most of this decline.

Also Read: How JioPhone 4G Rebooted India’s Feature Phone Market

"The feature phone market is not declining in general, there’s a drop in market share of JioPhone, because they have huge unsold inventory finding no takers. " - Anshika Jain, Research Analyst, Counterpoint 

So, what’s the reason behind consumers looking at other devices besides the JioPhone, and how big a factor has price played in the changing trend?

Also Read: Nokia 8110 4G Feature Phone Will Finally Let You Chat on WhatsApp

Apparently, people were forced to look beyond the JioPhone because of its increasing price. While this didn’t affect the demand for JioPhone (priced at Rs 1,500) initially, JioPhone 2 (Rs 2,999) did not meet the company’s expectations.

"If you talk about JioPhone, most buyers were shifting from basic 2G feature phones to 4G for the same price, bundled with pocket-friendly data plans. However, with JioPhone 2, buyers weren’t keen on the device mostly because of its pricing. " - Anshika Jain, Research Analyst, Counterpoint 

The form factor of the JioPhone 2 also didn’t appeal to buyers, who would instead upgrade to a smartphone from brands like Lava that cost around Rs 3,000.

Counterpoint further points out that JioPhone 2 made less than one percent of the total JioPhone shipments in Q2 2019. 

JioPhone customers at Gandhinagar.

And because of lack of interest in JioPhone, brands like Samsung, Lava and iTel were able to re-capture share in the sub-Rs 1,000 segment during the quarter.

"People in rural areas just need basic features. If they want to use these apps, they would switch to smartphones instead of JioPhone 2. Even Rs 1,500 is a big number for buyers in these regions, and that has played a part in less sales of JioPhone." - Anshika Jain, Research Analyst, Counterpoint 

We even spoke to few offline sellers to understand what a feature phone buyer wants these days.

Also Read: Reliance Jio Offers Longer Data Plans for JioPhone With More Data

Most of them said that phones under Rs 2,000 with a long battery life and loud speaker are hot-sellers, and this somewhat implies that not all consumers in this segment aren’t keen on WhatsApp or watching videos on YouTube either.

All this doesn’t mean the end of JioPhone. After all it still leads the feature phone segment. But if Reliance Jio is keen on arresting its decline in the market, a new and refreshed product, which doesn’t cost more than Rs 2,000 is much needed for reboot the brand.

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