Samsung temporarily halts Android Oreo update in Galaxy S7, Galaxy S7 Edge
Samsung began rolling out Android Oreo update to its flagship Galaxy S8 and Galaxy S8+ devices in March this year. Ever since, the Korean electronics giant has been gradually rolling out the update to its older devices. Earlier this month, the company began rolling out Oreo update to its flagship device from 2016-Samsung Galaxy S7 and Galaxy S7 Edge. However, the company has now temporarily halted the roll out the operating system update to Galaxy S7 and Galaxy S7 Edge devices.
According to reports, the company has halted the Oreo update because some devices are experiencing random rebooting issues. And a moderator on Samsung's European help forum has confirmed this news in a statement which states, "Following a limited number of cases where Galaxy S7 devices have rebooted unexpectedly with the Android 8.0 Oreo, we have temporarily stopped the rollout of the update. We are investigating the issue internally to ensure that the impact to the affected devices is minimized and the rollout of the update can resume as quickly as possible."
That said, not all phones have been affected by the issues. Several users have emailed the CEO of Samsung UK about the issue and at least one of them has received a £50 Amazon voucher as a compensation.
Following the continued complaints about the device, Samsung has listed a series of steps on the company community forum for the users to follow in case they face the rebooting issue.
For starters, the company is advising all the affected users to visit Samsung Support Centres so that the technicians can restore their phones. However, if the users are unable to find a Service Centre, Samsung is advising the them to perform a Factory Reset in the Recovery Mode. The important thing to be noted here is that if the users reset their devices, all their data will be lost and the phone will return to its out of the box state.
However, if the issue persists, the company is asking its Galaxy S7 and Galaxy S7 edge users to contact its Support teams so that they can arrange a postal repair. The company has warned that if users opt for a postal repair all the data store on the phones will be lost.