GOOD READS

Leading Oz clothing retailer's decision to outsource jobs to India sparks outrage

Sydney, Jan 31(ANI): One of Australia's top clothing retailers, The Iconic, which is a fast-growing online company and brags of having local employees, has been moving its customer service centre to India, but this budge has caused wide scale outrage in the country.

The online clothing retailer has been outsourcing parts of its email customer service to the Indian city of Hyderabad since December, with redundancy announcements expected on Thursday, the Age reports.

It is understood some full-time and casual customer service staff could be made redundant, however, on the clothing website, the company claims it has an excellent team of local customer service consultant, located in their Sydney offices, the paper added.

A customer service employee, who asked to remain anonymous, said staff was told in late November not to worry about their jobs, but on Friday, another staff member's email confirmed there would be redundancies, it further reported.

In an email sent to staff in November, company's managing director Adam Jacobs assured staff that the initial outsourcing would free the local staff members to focus on the contacts and customers that really make a difference.

Unions New South Wales secretary Mark Lennon said the move to offshore jobs was an outrageous decision, adding companies that cloak themselves in the flag can't then turnaround and shift jobs offshore simply to cut costs.

Jacobs said the redundancies were not related to the Indian off shoring, adding they are looking to reduce their team in Sydney by five to eight roles, which represents a small percentage of our full team. (ANI)

Quiz: How well do you know India's economy?

Question 1

Which of these products is India the world's largest producer of?

Poll Choice Options
  • Wheat
  • Rice
  • Milk
1
2
3
4
5
6
7
8
9
10

Latest News

  • China shoe factory strike shows welfare Achilles' heel

    Zhou Hujun, one of thousands of shoe factory workers on strike in southern China, drove his motorbike to the local government's Social Security Department seeking answers. Zhou and other striking workers believe Yue Yuen Industrial Holdings Ltd, which owns the factory making footwear for Nike, Adidas and others, has for years underpaid into workers' social insurance accounts - government-mandated nest eggs for disability, unemployment and retirement. The issue goes far beyond the shoe plant, …

  • Ford, IBM to face renewed U.S. lawsuit over apartheid-era abuses

    Ford Motor Co and IBM Corp will again have to face a U.S. lawsuit claiming they encouraged race-based human rights abuses in apartheid-era South Africa, despite a series of recent court decisions limiting the right to pursue such cases. Reviving a 12-year-old lawsuit, U.S. District Judge Shira Scheindlin in Manhattan accepted an argument from a group of plaintiffs that corporations may be held liable under a 1789 law, the Alien Tort Statute (ATS), that lets non-U.S. citizens pursue some cases …

  • China's cooling property market a risk to economic growth

    China's property market could threaten Beijing's plan to manage a slowdown in growth, as evidence mounts of a rapid cooling in what had been one of the few strong spots in the world's second-largest economy. But marked decelerations in property investment and sales, and a contraction in housing starts in the first quarter, point to weakness in a sector that supports some 40 other industries, ranging from cement to furniture, and plays an important role in underpinning consumer confidence. "We …

  • Nikkei gains on upbeat U.S. corporate earnings, data

    Japan's Nikkei share average advanced on Friday after upbeat U.S. economic data and corporate earnings bolstered investors' risk appetite. The Nikkei was up 0.4 percent at 14,474.83 in midmorning trade after ending flat at 14,417.53 the previous day. …

  • For Morgan Stanley, playing it safe pays off

    On Thursday, Gorman proved himself right, by showing that his plan to lighten up trading risk and focus on wealth management is paying off. Morgan Stanley posted a 55 percent gain in first-quarter profit. Morgan Stanley also showed steady progress in using deposits from the wealth business to lend more. Gorman is working to give Morgan Stanley steadier earnings growth through increasing its reliance on businesses such as wealth management and underwriting, whose revenues are less likely to …

IN-DEPTH ANALYSIS & INTERVIEWS

  • This might well be India’s biggest Ponzi scam

    It was just too good to be true. Ashok Khital, 45, displays every symptom of a man who knows he's been conned. …

  • India's star studded football league

    High and mighty including Sachin, Salman & Sun Group buy ISL teams …

  • Leaderspeak with Rajesh Janey

    Rajesh Janey, President - India & SAARC, EMC shares many firsts in his life. …

  • Power Hungry

    Gujarat has power round-the-clock. Most other states do not. Why this will matter in the general elections. …

  • Etcetera

    The most keenly watched contest of the current general election will be the one for the Varanasi parliamentary seat, where the Bharatiya Janata Party's prime ministerial hopeful Narendra Modi squares off ... …

  • Economy vs Democracy

    As the country gets election fever, cash comes out of mattresses and turns into liquor, gifts, and food. But it is not bad for the health of the economy, reports Sarika Malhotra from the trenches. …

  • Bracing for Challenges

    Raghuram Rajan is preparing to deal with concerns that may arise when a new government takes charge. …

MARKET MOVERS

  • Most Actives
    Most Actives
    NamePriceChange% Chg
    16.52+0.88+5.63%
    UNITECH.BO
    73.85+3.05+4.31%
    HDIL.BO
    13.36+0.25+1.91%
    SUZLON.BO
    718.55-6.70-0.92%
    HDFCBANKSL.BO
    57.40+2.75+5.03%
    JAIPRA.BO
  • Price % Gainers
    Price % Gainers
    NamePriceChange% Chg
    12.60+2.10+20.00%
    AGRIMONY.BO
    242.50+40.40+19.99%
    ACRYSIL.BO
    83.50+13.90+19.97%
    SICAL.BO
    46.00+7.65+19.95%
    SHRGLTR.BO
    65.25+10.85+19.94%
    AHLUCONT.BO
  • Price % Losers
    Price % Losers
    NamePriceChange% Chg
    11.60-2.70-18.88%
    ANISHAIMPEX.BO
    51.10-8.85-14.76%
    WINSOMTX.BO
    11.70-1.30-10.00%
    BLCISER.BO
    425.00-40.00-8.60%
    GCMSECU.BO
    59.40-5.55-8.55%
    JBML.BO
  •  
    Recent Quotes
    Symbol Price Change % ChgChart 
    Your most recently viewed tickers will automatically show up here if you type a ticker in the "Enter symbol/company" at the bottom of this module.
    You need to enable your browser cookies to view your most recent quotes.
  • Recent Quotes News

    •  
      Sign-in to view quotes in your portfolios.