HDFC Bank customers are still unable to access net banking and mobile banking services as the portal remained non-functional due to a “technical glitch” for the second day in a row. The bank issued a statement Tuesday, saying that the resolution of the technical glitch is taking more time than anticipated. "While some customers are able to transact using NetBanking and MobileBanking App, a few may still be facing intermittent issues," it added.
We apologise that the resolution of the technical glitch is taking more time than anticipated. Our experts are working round the clock. While some customers are able to transact using NetBanking and MobileBanking App, a few may still be facing intermittent issues. (1/2)
— HDFC Bank Cares (@HDFCBank_Cares) December 3, 2019
Those trying to log in through the HDFC Bank application and website both were unable to log in using their net-banking usernames and passwords. The message for the app users read, "We apologize this facility is temporarily unavailable. Please try again later." While the net banking website displayed, “The NetBanking system is busy processing heavy load from currently logged in customers, request to try after some time.”
Several users reported the outage on Tuesday morning as well. Taking to Twitter, HDFC customers registered their complaints as they continue to face problems in making financial transactions.
"Such poor service net banking down again! Hope my money is safe!", tweeted one customer. While another user was unable to pay his credit card bill due to the technical glitch.
Hi @HDFC_Bank I wanted to pay my credit card bill but from yesterday your service is not working . If you charge who will pay?
#hdfcbankdown #hdfcbank— Nihal (@NihalIMulani) December 3, 2019
Last year, HDFC Bank had faced a similar outage when its MobileBanking app had to be pulled off from both the App Store and Google Play Store.