You may not have received your tax refund despite filing your Income Tax Returns (ITR) on time or you may have other concerns that you wish to bring to the tax department's attention. The Central Board of Direct Taxes (CBDT) has an online e-form mechanism to address your tax-related issues.
Unlike the popular method of posting your concerns over Twitter and tagging the Income Tax Department, this method is confidential and is also the official mode to raise concerns.
How and where to file the online complaint form?
Click on "Submit Grievance."
Enter your PAN or TAN.
Login into the account on the portal.
In the e-form that opens in the following pages, you can submit the name and PAN details of the taxpayer the grievance is related to.
You will also need to provide details related to the assessment year, mobile number, email-ID and provide a brief description of your concern.
A grievance reference number will be generated on submission of the complaint. Make note of the number to check the status of the complaint filed.
To check the status of the grievance, click on the "e-Nivaran" option again and enter the grievance reference number.
The turn-around time of the complaint filed wasn't specified by the Income Tax Department.
The Income Tax Department also has helpline numbers that you can call. Click on the "Contact Us" option on the top right corner on the e-filing portal's main page or click here for details on the helpline numbers.