Have you been hassled by credit card bills even after you have had a "full and final settlement"? Did a bank give you a bill for a credit card you don't even have, and then deducted the amount due from your bank account before asking you? Have they changed your interest rate without informing you in advance, or giving you an opportunity to refinance elsewhere?
You can complain, without having to go to court. You must, of course, complain to the bank first, and only if the bank is unable to resolve your issue within 30 days — or take a decision that you think violates banking rules — you can go to a higher authority, the Banking Ombudsman.
The Banking Ombudsman (BO) web site allows you to directly lodge a complaint online. (Sadly only 13% were given online, and 14% by email last year — 73% of applications still came by the old method of letter or post-card) You will need to go through the documentation to find out exactly what section your complaint applies in, but the process is well
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